Address: 17 Hallswelle Parade
Finchley Road
London
NW11 0DL
Phone: 02084582333
Service User Number: 838532
The Direct Debit Guarantee
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If there are any changes to the amount, date or frequency of your Direct Debit, Smile NW will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Smile NW to collect a payment, confirmation of the amount and date will be given to you at the time of request.
- If an error is made in the payment of your Direct Debit, by Smile NW or your bank or building society, you are entitled to a full and immediate refund of the amount paid by your bank or building society.
- If you receive a refund you are not entitled to you must pay it back when Smile NW asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.