Address: Head Office
2 Windsor Esplanade
Cardiff Bay
CF10 5BG
Phone: 07870288485
Service User Number: 838532
The Direct Debit Guarantee
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If there are any changes to the amount, date or frequency of your Direct Debit, Refresh Skin Studio will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Refresh Skin Studio to collect a payment, confirmation of the amount and date will be given to you at the time of request.
- If an error is made in the payment of your Direct Debit, by Refresh Skin Studio or your bank or building society, you are entitled to a full and immediate refund of the amount paid by your bank or building society.
- If you receive a refund you are not entitled to you must pay it back when Refresh Skin Studio asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.